Flidget

Most SaaS founders find out why users left from a refund request. By then it is already too late. Flidget fixes two moments that matter. The first is before the cancel click. Most users don't cancel suddenly. They go quiet for weeks, stop using key features, and drift toward the exit without anyone noticing. Flidget scores every user as Healthy, Risky, or Drifting based on real product activity and shows you plain language signals like "9 days inactive, never used core feature" so you know who to reach out to and when. The second is the cancel moment itself. When someone clicks cancel a short friendly chat opens right on your page, no redirects, no form walls. They reply in text or voice in seconds and the reason lands tagged in your dashboard. Pricing, competitor, bug, missing feature — you finally know instead of guessing. Both signals live in one dashboard. One npm install. Works with any frontend stack. Free to start. If your churn rate looks fine but MRR keeps shrinking, this is worth trying. flidget.com